The GRID
The Grid is more than just entertainment, but an experience. We want every customer that comes in to leave with a new experience that they won’t forget. Our goal is to implement everything that makes an unforgettable experience into one location; that being amazing food, activity and immersive gamification. As for the future, we have a lot in mind, but just know it’ll be something you have never experienced before. So be on the lookout, because a Grid location may be coming to a city near you, and you’ll be able to experience it for yourself. The Grid is just getting started.
BOOKING / SIGNING UP
Can I make a reservation?
Yes! Reservations can be made through our website on the "Racing" tab. From the Racing tab click "Book Your Race Now". The website will redirect to our reservation system. From the reservation page, select the "Book now!" option to choose the date, number of racers, and the heat time. Once the reservation is complete, proceed to check out.
Guests will be asked to create a new account or sign up with an existing account. For existing accounts please enter the email used to create your account. New participants will be charged a $7.00 membership fee (plus taxes), which is valid for up to one year. If adding a participant with a valid membership, please add their racing code which can be found in the registration email titled "Check Out Your Advantages". Scroll to the bottom of the email to find the login code. Failure to follow this step will result in participants being charged an additional nonrefundable membership fee.
(Reminder Reservations cannot be made over the phone)
All racers are required to check in 30 minutes prior to the scheduled reservation time. We cannot guarantee that we will be able to reschedule the reservation.
How do reservations work?
A reservation is a guaranteed spot in a heat. But still follows the same rules as a walk-in. For example, you need to be in the building 30 minutes before the reserved time to get ready for the race.
Can I book more than one reservation?
Yes, you can book more than one in a day, but we ask for you to not book back-to-back heats. We wouldn’t want racers getting sick in their second or third race. To book a second race online please select the option “add race” in order to have it be in one total reservation.
Do I need an annual membership to race?
Yes, an annual membership is required for all guests racing at The Grid. The annual membership fees are $7.00 per year (plus taxes) and are valid for 12 months. It includes Free helmet rentals for a year, and one Grid headsock. We will not automatically charge for the next membership period.
Can I make a reservation by phone?
Unfortunately, we do not take reservations over the phone as we require payment, and we cannot take payment over the phone, but guests are encouraged to make reservations through our website. See FAQ, "Can I make a reservation?".
Will you return my phone call?
Yes! We only answer calls during operating hours. If we missed your call, we are either closed or attending to other customers. Please leave a message and we will return your call as soon as possible.
Can I rent out the location or book a company or private event?
Yes! Our event options are endless! In addition to racing and arcades, we offer private meeting rooms equipped with high-speed wireless internet, and everything you need to make your event a success. Packages are available in multiple race formats and reserved time slots during normal operation hours or during hours closed to the public. Booking an event is great for company parties or a special birthday surprise. To begin planning your event, please contact a Sales Manager today by filling out the request form located on the "Events" tab of our website.
Why Can’t I Sign A Waiver Online?
Children under 16 years old must have a waiver signed at The Grid by a legal guardian. Racers 16+ can either sign one online or at The Grid.
How Far Ahead Can I Make An Online Reservation?
Our reservation system allows for reservations to be made only 2 weeks in advance and an hour in advance the day of.
TRACK
Can my child drive in the same go-kart as me?
Unfortunately, all go-karts are single-seaters. But we do offer Junior Karts for the younger riders! Height Requirement is 3’8” - 4’8
Monday-Friday 4-6PM
Saturday 11AM-2PM
Sunday 12-2PM
What is a private heat?
A private heat means that you pay for all 12 spots available on the heat. Our guests often choose this option to race with a few select friends and not with the general public. You do not need to fill all 12 spots. To book a private heat go to the "Events" tab on our website. If you'd like more information or how to book it to call the front desk.
Can I bring my own helmet?
Yes, as long as it’s Department of Transportation (DOT) approved with full-face protection.
Is There A Height Or Weight Restriction For The Go-Karts?
Yes, the minimum height for our Adult karts is 5 feet tall or 60 inches. while the maximum weight that we allow is 300 pounds. The minimum height for Junior Karts is 3’8” and the maximum height is 4’8”
How Long Is The Track?
Our track is a ½ mile, multi-level track that is sure to give you an unforgettable experience. For information on our Track and Racing please visit the Racing Tab.
Are The Karts Electric or Gas Powered?
All the karts we use are electric. That means faster acceleration plus no fumes from the karts.
Does Battery Charge Affect The Go-Karts Performance?
No, although we still make sure to charge each kart after they have been used.
Do I Need To Qualify?
Qualifying heats are for ages 12-15; however, if you are 15, we will allow you to race during public hours if you show proof of a driving permit.
OTHER
Do I Need To Qualify?
Qualifying heats are for ages 12-15; however, if you are 15, we will allow you to race during public hours if you show proof of a driving permit.
Are there any activities for children younger than age 12?
Yes! We have an arcade that will keep the little ones entertained during your visit. Please ensure they have proper supervision at all times.
We also offer Junior Karts for the younger riders! Height Requirement is 3’8” - 4’8”
Monday-Friday 4-6PM
Saturday 11AM-2PM
Sunday 12-2PM
Is There A Military Discount?
Yes, we offer a 10% military discount. In order to receive the discount guests must purchase the race in the building and provide a valid ID.
Are GoPro’s Allowed?
Yes, we allow the use of GoPro’s, but we do not guarantee a helmet/kart with a mount will be available. We are also not held liable if the GoPro breaks during the race.
Is there an age restriction?
Yes, the age requirement is 16 years or older with the exception of our qualifying heats that happen within the first hour we are open. We allow 15-year-olds to race if they have proof of a permit. In qualifying heats, we can race ages of 12-15 as long as they meet the 5-foot height requirement. 12-15 can also race in events
What is a Qualifying heat?
A qualifying heat is a race for kids 12-15 years old to qualify, and prove they are able to race with the public. Qualifying time is 1:20.00 or faster for a lap. Only people in the qualifying group are allowed to race in the heat. They are still the same length and price as a normal heat. Qualifying heats are only available during the first hour that we are open. Monday- Thursday 4-6pm / Friday 12-1 pm / Saturday 11am-2pm / Sunday 12-1pm. If you'd like more information or how to book it to call the front desk.
Do I need to wear special racing clothes?
No, all you need to do is make sure you have closed-toed shoes and nothing too loose that might get caught on the track
Can I wear slides/flip flops/sandals?
No, in order to race you must have closed-toed shoes
Is it okay if I have a cast/sling/boot?
No, we can not race anyone with a cast/sling to ensure our races are safe for everyone
Where can I find my membership code?
There are multiple ways of getting your code. One method is to check the email you used when filling out the waiver and go to the email titled “Check out your advantages” next to the QR code you will find your code
If you have our app downloaded you can find your code under the “Race License”
Lastly, you can give us a call and we can give you your individual code. (if we happen to not answer your call we are either not open or currently helping out another customer, if this happens please leave a message with your number and we will get back to you as soon as possible)
Does The Grid have an app?
Yes, it’s called “Activity Box” to sign in to your account you will need your code. You can follow the instructions on the FAQ “Where can I find my membership code?” if you need help finding it. You can also ask the front desk for your QR code and you can scan that to sign in.
Our app keeps track of all your previous/future races and stats.
Can I bring outside food/drinks?
No, we don’t allow any outside food or drinks. The only exception is if you book an arcade event with us
Can kids under 16 years old race?
We allow kids ages 12-15 to race in our qualifying heats. If you have more questions on qualifying heats please check the FAQ “What is a Qualifying heat?”. Kids under 12 years old cannot race on our track.
What time do I need to show up for my reservation?
We ask for all reservations to show up 30 minutes prior to their scheduled reservation time. To ensure there is plenty of time to do all the steps required before the race.
Remember the time reserved is the time the Heat will go out and race, not when you have to show up for the reservation. Please plan accordingly
What happens if I am late?
If you’re late we will move you to the next nearest heat that has space for the size of your group (if possible)
Can I reschedule my reservation?
Yes, to reschedule please call ahead of time and let us know. (if we happen to not answer your call we are either not open or currently helping out another customer, if this happens please leave a message with your number and we will get back to you as soon as possible)
What do I do when I arrive / how do I check in for my reservation?
First thing is to make sure anyone new has signed a waiver either online or on our computers. After everyone has signed one you can check in at our front desk and either check in for your reservation or sign up for a race
Can I race if I am pregnant?
No, we don’t allow anyone who is pregnant to race to ensure the safety of the baby/mom and anyone else on the track
What happens if I'm trying to book a qualifying heat, but there's no time available?
That means that our qualifying times are booked out for the day, we recommend trying looking into a different day, or you can call us to double-check!
How do I avoid double charging memberships?
If you are wanting to do 2 races instead of booking two singles, after the first race, hit “add race” instead of booking two separate reservations. If you are wanting to do 3 races please select the Triple Pack option when booking.